Join a leading international team supporting one of the most well-known global tech brands. Are you passionate about technology and enjoy providing solutions? This role offers the opportunity to work with business clients, helping them overcome technical challenges while developing your expertise in a supportive and growth-oriented environment.
Main Responsibilities:
- Provide technical guidance and support to corporate clients via non-voice communication channels;
- Deliver Level 1 technical assistance for a variety of hardware and software issues related to laptops, desktops, mobile devices, printers, routers, Microsoft Office, VPN, Outlook, and more;
- Perform basic troubleshooting steps, such as uninstalling/reinstalling software and resolving login issues;
- Help clients navigate application menus and resolve system errors efficiently.
What’s Offered:
- Excellent salary and a performance-based bonus system;
- Fully remote work model, including during training;
- Extensive benefits package: additional health insurance, food vouchers, internet allowance, and more;
- Monday to Friday working schedule (no weekends!);
- Free technical training and continuous development;
- Friendly and diverse multicultural environment;
- Clear career path and growth opportunities within a global organization.
You’re a great fit if you:
- Speak and write German fluently (C1 level);
- Have a good command of English (B1/B2);
- Possess solid technical understanding or a strong interest in IT;
- Have previous experience in customer or technical support (an advantage, but not mandatory).
Ready to start your next chapter in tech support? Apply now and be part of a team where your knowledge and passion make a difference
Job Category: #Business and consultancy services #Entry level #IT
Job Type: #Permanent placement #remote Full Time
Job Location: Bulgaria