Customer Service Representative with Serbian

• Be the go-to problem solver for customers, connecting with them via email, chat, and phone
• Provide accurate, timely information by becoming an expert on our products and services
• Investigate and resolve customer inquiries quickly and effectively
• Create a warm, friendly atmosphere in every interaction, adding a positive touch to their day
• Collaborate with a lively, supportive team, sharing ideas and celebrating successes together

Your Profile:

• Near-native proficiency in Serbian and strong communication skills in English (spoken and written)
• Previous customer service experience is an advantage
• Confident using MS Office and familiar with CRM systems
• Strong attention to detail and ability to multitask in a fast-paced environment
• Positive attitude, adaptability, and a passion for helping people

What We Offer:

• Full-time position with shifts between 9:00 a.m. – 11:00 p.m., Monday to Sunday
• Excellent salary plus monthly performance-based bonuses
• Convenient office location close to public transport
• Fully paid initial training and onboarding
• Ongoing upskilling and career development programs through The Client’s University
• Health and wellbeing initiatives
• Relocation support (accommodation and travel expenses covered if needed)
• Additional perks: health and life insurance, Multisport card, transport allowance, bonuses for major life events, extra paid leave for education, corporate discounts, and company events.

Location:
BGR Sofia – Advance Business Center

Мейджърхедс ЕООД притежава лиценз от Националната Агенция по Заетостта с № 3811 от 19.09.2024 г.